Bank Transaction Complaints: CBN Recovers N82 Million To Customers In Katsina

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The Kastina state branch of the Central Bank of Nigeria (CBN) says it facilitate the refund of up to N82,04 million to commercial bank customers who were short-changed by the bank in 2019 when it received about 57 complaints from those customers.


The Kastina state controller in-charge of the CBN, Alhaji Dahiru Usman discloses this to the News Agency of Nigeria (NAN) on Saturday while listing the bank's achievement of the year 2019.

The controller explained that most of the complaints the apex bank received were centred on Automated Teller Machine error in dispensing which the commercial banks failed to reconcile, while others were fraud-related.

He revealed the CBN was able to resolve 49 cases, while 8 cases were still pending.

In his statement, “Overall, the total sum of N82.04 million was refunded to the complainers while N1.40million was lost to cyber crimes and e-fraud cases during the period under review.

“We urge commercial banks to intensify efforts in sensitizing their customers in order to curb the menace of cybercrimes,” the controller said.

Meanwhile, he urged the commercial banks to sanitise its system so that it would increase its customer’s confidence in the banking industry and guarantee that their savings are intact.