Mobile telecommunications operator, MTN Nigeria Communications Plc has announced that subscribers would be compensated for network disruptions experienced last Saturday. On Saturday, October 9, 2021, users of MTN Nigeria experienced hours of network disruption which left customers without a connection. The Chief Executive Officer, MTN Nigeria, Olutokun Toriola apologized to customers for any inconvenience experienced and also stated that in order to avoid a repeat of such an event, new measures were already being implemented.
Toriola said, “On behalf of the entire MTN team, I want to start with a heartfelt apology. We are truly sorry for the disruption this caused for the disruption this caused for so many in our MTN family.
“We know that millions of people rely on us to stay connected to their loved ones, to manage their businesses, to coordinate their lives.”
Regarding the compensation, Toriola said, “While we can’t give you back the time you lost last Saturday, we can give you back what you spent yesterday. Every customer on the MTN network has received a refund for the data and airtime that they used between 10 am and 3 pm yesterday. We hope it shows how much we value our customers.”
Addressing the cause of the outage, the CEO said “Our technical teams have traced the cause of the problem to an error that shifted all our 4G customers onto the 3G band. This overloaded the 3G band, causing a domino effect that impacted the whole network.
“Our engineers were able to resolve the problem. I know that recently other technology companies have suffered outages. I want to reassure you that last Saturday’s event is in no way connected to those. This wasn’t sabotaged, it was a regrettable error.”